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Career path · IT Support & Infrastructure

Keep Technology Running for Everyone, Everywhere

IT support and infrastructure professionals keep organizations running by solving hardware, software, and network problems every day. This path fits patient, people-friendly problem-solvers who enjoy helping others and learning hands-on. It's tech's most common entry point, requiring certifications rather than degrees, and it builds foundations for cybersecurity, cloud, and networking careers. Every industry in every state needs skilled IT support.

Average US salary
$45,000–$75,000 (BLS median: ~$61,000 for computer support specialists)
5-year job growth
6% (BLS 2023–2033 projection, about as fast as average)
Key skills
TroubleshootingHardware & OSCustomer Service

Why choose this path

  • Start your tech career fast — often within months, not years.
  • Learn transferable skills that open doors to cybersecurity, cloud, and networking.
  • Find opportunities everywhere, from local schools to Fortune 500 enterprises.
  • Help real people solve real problems and see your impact immediately.

A day in the life

  • Resolve help desk tickets, from password resets to hardware failures.
  • Set up and maintain workstations, printers, servers, and network equipment.
  • Document solutions and train coworkers on tools and security basics.

Where to start

  1. 1CompTIA A+
  2. 2Google IT Support Professional Certificate
  3. 3Microsoft 365 Certified: Endpoint Administrator Associate

Who’s hiring

Dell TechnologiesCDWKyndrylHPBest Buy (Geek Squad)

Employers commonly hiring for this path. Not partners or endorsers of Metacareerguide.

Learn the AI side of this work

Every path in tech now touches AI. MCG Classroom teaches large language models and AI agents from the beginning — free, no coding background needed.

Visit the Classroom All eight career paths